Older Persons' Freedom Passes

The Post Office issue all Older Persons' Freedom Passes for Richmond Borough residents.

If you have any queries please contact your local Post Office.  

Find your nearest post office here (Post Office website) or telephone 08457 223344

To apply for an Older Person’s freedom pass you must be 60 years old or over and a permanent resident in the borough.

For the latest information about renewing your pass see Freedom Pass Renewal 2010.

Entitlements

The Mayor of London, Boris Johnson, has confirmed that from the 2 January 2009 the Older Person’s freedom pass will entitle pass holders to free travel on most of London’s transport services 24 hours a day. Entitlements are as follows:

• Free travel on London’s underground, buses, docklands light railway and trams at all times.
• Free travel on the following London Overground networks 24 hours a day:
  • Stratford to Richmond;
  • Willesden Junction to Clapham Junction;
  • Euston to Watford Junction and
  • Gospel Oak to Barking

Restricted travel will remain on the following:

• Free travel on local bus services in England outside London between 9.30am and 11.00pm Monday to Fridays and all day at weekends and on public holidays.
  • Free travel on National Rail in standard accommodation on most local rail services will remain between 9.30 am and 4.30am the following morning, Mondays to Fridays plus all day at weekends and on public holidays.

How to apply for a new Older Persons’ Freedom Pass

Application forms and passes are available from Post Offices in all London boroughs, except in Barking & Dagenham, Bromley, Havering, Sutton and Wandsworth.

Applicants must show proof of name and age; proof of permanent residency in the borough; have one recent passport size photo.

You must bring one item from each of the following sections 1, 2 and one photo.

1 Proof of age/name:

• Current passport
• Current Older Person’s Freedom pass
• Medical card
• Birth certificate (unless your name has changed)
• Pink driving licence (Paper or Photocard)
• Letter of pension entitlement

2 i Proof of address (one of the following items with your name on):

• Current council tax bill/letter/ payment book
• Current council/Housing Association rent book/statement/letter
• Current television licence

or

2 ii (one of the following items with your name on, dated within the last 3 months)

The following items must be dated within the last 3 months and in your name:

• Residential utility bill (excluding mobile phone bills)
• Residential bank or building society statement
• HM Revenues and customs letter
• Department for Work and Pensions letter
• Occupational pension letter
• Residential credit card statement

3 Photographs

• One recent passport size photograph

Download the information on the required photo standards(pdf, 74KB).

Replacing passes

Replacing lost, stolen, faulty or damaged old style passes (expiry date 31 March 2010)

Go to the Post Office and apply for your new style pass immediately. See Freedom Pass Renewal 2010 page for full details about how to apply (expiry 31 March 2015).

Replacing lost, stolen, faulty or damaged new style passes (expiry of 31 March 2015)

Do not go back to the Post Office. Instead contact the helpline number on 0845 275 7045 or 020 7934 9633 and a replacement pass will be sent out to you within 5 working days subject to document approval.

If you find a pass you have previously lost, it will no longer work. Please send it to the following address:

FREEPOST
FREEDOM PASS RETURNS (No stamp required).

You are not allowed to hold more than one concessionary pass at any one time. Only use the most recently obtained pass and return any others.

More information about Freedom Passes

If you want to find out more about the Freedom Pass Scheme, please visit the www.freedompass.org website.