Parking contacts and feedback

Penalty Charge Notices

Parking Permits

  • The Parking Shop for parking permits, parking vouchers, suspensions and dispensations

Where to Park

Report Illegal Parking or Faults

Feedback

General enquiries

Write to:

Parking Services

P.O. Box 221,
Twickenham,
Middlesex
TW1 3TL

Telephone: 020 8891 7071
Textphone:  020 8831 6342

Telephone lines are open between 9:00am to 5:00pm, Monday to Friday excluding Bank and Public Holidays.

Fax: 020 8891 7798
Email: parking@richmond.gov.uk

Appeals against Penalty Charge Notices

Please note that appeals against Penalty Charge Notices must by law be made in writing, and should be emailed to parking@richmond.gov.uk or posted to the address above. Written appeals can also be handed in at The Parking Shop.

The Parking Shop

Address:

96 Holly Road,
Twickenham,
Middlesex
TW1 4HF (A map to Twickenham Parking Shop)

Telephone: 020 8744 2131 (during opening hours)
Fax: 020 3118 3070
Email: twickenham.parking.shop@richmond.gov.uk

Opening hours (Christmas/New year hours see below) are 9:00am to 5.30pm Monday to Saturday, excluding Public and Bank Holidays

Christmas and New Year opening hours

  • Christmas Eve - Close at 3pm
  • Christmas Day - Closed
  • Boxing Day - Closed
  • New Years Eve - Close at 3pm
  • New Years Day - Closed

Parking Enforcement Line

If you see a vehicle which is contravening parking restrictions or your driveway is regularly blocked by parked cars, you can request enforcement by calling our Enforcement Line. Also call this number if you find a parking meter which is out of order.

Telephone: 020 8744 0462 (7:00am to 7:00pm, Monday to Saturday excluding Bank and Public Holidays).

Twickenham Event Zone enquiries

If you are a resident or visitor to the area and require parking information concerning the Twickenham Event Zone (including a map and zone enforcement dates) please go to the Twickenham Event Days page for more information.

Automated information on road closure times for events can be obtained by calling 020 8831 6604 within 24 hours prior to an event.  Information on events at the Twickenham Stadium, how to get there and much more can be found on Twickenham Stadium Online.

Feedback and complaints

Feedback

We welcome positive and negative feedback about the services we provide.

Please use our online feed back form to make a comment about our service.

Making a complaint

If you believe you have been treated unfairly or adversely, then please contact us so that appropriate action may be taken.

Examples of complaints may be where:

  • A parking attendant or shop staff member has been discourteous, badly presented, aggressive, or has been unable or unwilling to help
  • The enforcement of a particular controlled parking area is too stringent / not stringent enough
  • The documentation provided by the council is insufficient or confusing.

Please note that if you have a complaint about the issue of a Penalty Charge Notice, then this must go through the standard appeal process, detailed on the Parking fines pages.

To complain please write or send an email using the details below. You may telephone first to discuss the complaint but we will request you put your complaint in writing as well.

Write to:

Parking Contracts Manager,

c/o Parking Services,
P.O. Box 221,
Twickenham,
Middlesex
TW1 3TL

Telephone: 020 8831 6372
Textphone: 020 8831 6342
Fax: 020 8891 7798
Email: parking@richmond.gov.uk

Our telephone lines are open between 9:00am to 5:00pm, Monday to Friday excluding Bank and Public Holidays.