Your ceremony booking is accepted on the condition that –
There are likely to be a number of other ceremonies taking place on the day of your ceremony. Although we do not place restrictions on the time that you and your guests can spend in the garden, parties are asked to be respectful of other ceremonies, and once your initial post ceremony photos have been taken outside of the Loggia Room, the rest of the park and gardens are available for your enjoyment and for further photos.
Following the ceremony there is no re-entry to the ceremony room, therefore you must keep your belongings with you at all times. We cannot accept responsibility for storing belongings or equipment at any time during your visit.
For fire regulations, safety, and comfort, if the number of guests exceeds the capacity of the room, some guests may be excluded from the ceremony.
No food, drink (including alcohol) or animals (with the exception of assistance dogs) are permitted in the ceremony room or waiting areas.
Front of house parking is not permitted for ceremonies taking place in The Loggia Room. Please note, there is an access control barrier at the front of York House, and it is not possible to grant access beyond this point.
For namings and renewal of vows, your ceremony booking is accepted on the condition that proof of birth registration or prior marriage / civil partnership taking place is provided. You should understand that the ceremony does not give any legal status or rights.
“Richmond upon Thames upon Thames Register Office” is a working office room, and by choosing this room you have accepted that:
No amendments can be made to bookings for the statutory office – you must cancel your original booking, in writing, and make a fresh booking. As this is a statutory service, the full fee is refundable upon cancellation.
The RuTRS will allocate staff to attend your ceremony, but is unable to guarantee individual ceremony officers and reserves the right to substitute staff as necessary for operational reasons.
We will not accept deliveries of goods or livestock in preparation for your ceremony.
Please advise your guests that biodegradable confetti only, may be used in The Loggia Room, York House, and can only be thrown on the paved area immediately outside the ceremony room: confetti cannot be thrown in the ceremony room or in the public gardens.
If your ceremony is taking place at one of our other Approved venues, please check their rules on the use of confetti on their premises.
We recognise that ceremonies are a family event, and you are welcome to bring younger members of the family to the ceremony. However, we would ask that children are supervised by a responsible adult at all times, who can if necessary take them from the ceremony room should they become distressed or are disruptive.
If either of you cannot speak or understand English, you are required to provide an interpreter at your own expense. This can be a friend or family member. You cannot act as an interpreter for each other.
RuTRS will provide the ceremony script. You may make alternative selections which must be notified to us at least four weeks in advance of the ceremony, and every effort will be made to include those choices, provided the ceremony remains seemly and dignified and does not include any religious content in the words, readings or music. RuTRS will make the final decision on any additional content, and will not accept liability for any omission which may be caused by reasons beyond its control.
RuTRS will not accept liability for:
If it is necessary at your request to change the date, time or venue of your ceremony once your booking has been accepted, an amendment fee will be payable in accordance with our current schedule of fees. All details that are changed at the same time are only subject to one amendment fee. Subsequent changes will require the payment of another amendment fee.
If you wish to move the date of your ceremony, please note that:
Where applicable, you may also be required to pay an updated or additional ceremony fee.
You may also need to give fresh notices, as these are specific to your venue and only valid for one year.
If you later cancel your ceremony, these amendment fees are not refundable.
We will only accept an amendment to a booking from one of the parties to the ceremony, and not from any other person.
In the event that you need to cancel a ceremony, you will be required to notify us in writing. We will only accept a cancellation from one of the parties to the ceremony, not from any other person.
Our cancellation policy is as follows:
If payment was made by debit/credit card refunds are paid on to the original card that was used:
If payment was made by cash or cheque, refunds will be paid by cheque payable to the person who is named on the receipt.
Any reference to Richmond upon Thames Registration Service will also refer to London Borough of Richmond upon Thames in so far as they relate to its legal responsibilities and obligations. Marriage & Civil Partnerships Acts means the Acts of Parliament (and any regulations made under those Acts) covering the legal preliminaries to, the solemnization and registration of a civil marriage/civil partnership either in a register office or approved premises within England and Wales. Venue means Approved Premises approved by LBRuT under the Civil Marriages and Civil Partnerships (Approved Premises) Regulations 2005 for the solemnization and registration of civil marriages and civil partnerships.
We strongly recommend that you take out ceremony insurance to cover any losses or expenses occurred. RuTRS cannot recommend any particular insurance provider to you.
Updated: 8 September 2016