Community Trigger poster

Community Trigger

The Community Trigger trial

The Community Trigger forms part of wider changes the Government are considering to help organisations tackle anti-social behaviour.

Richmond has been chosen as one of four areas across the country to trial Community Trigger and gather feedback on the proposed changes from organisations and the local community.

What is it?

The Community Trigger is a process which allows members of the community to ask the Community Safety Partnership to review their responses to complaints of anti-social behaviour. Registered Housing Providers (social landlords) will also be included in the trial.

The Trigger is designed to ensure we work together to try and resolve any complaints about anti-social behaviour. We will do this by talking about the problem, sharing information and using our resources to try and reach an agreeable outcome.

The Trigger should be used if you believe your complaint has not been responded to. The Trigger cannot be used to report general acts of crime, including hate crime.

The Trigger does not replace the complaints procedures of individual organisations, or your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission.

When can I trigger?

The Community Trigger can be used in the following situations:

If you (as an individual) have complained to the Council, Police or a Registered Housing Provider (social landlord) about three separate incidents in the last six months and you consider there has been no action taken.
If five individuals in the local community have complained separately to the Council, Police or Registered Housing Provider (social landlord) in the last six months about similar incidents of anti-social behaviour and they consider no action has been taken.

The Community Trigger cannot be used to report general acts of crime, including hate crime.

How do I trigger?

To use the Community Trigger you can either complete an online form, telephone 020 8891 7777 or write a letter to:

The Community Safety Partnership
Adult and Community Services
London Borough of Richmond upon Thames
3rd Floor, Civic Centre
44 York St
Twickenham
TW1 3BZ

You will need to give details of each time you’ve complained, to who (name, organisation and/or Incident Reference Number) and information about the anti-social behaviour.

If you have an ongoing complaint that is being dealt with by one of the organisations, your case is not appropriate for the Community Trigger.

What can I expect?

Once you have asked for a Community Trigger, the Community Safety Team will ask the agencies involved to provide details of your complaints and actions that they have considered and taken.

A meeting will take place between the appropriate Community Safety Partnership agencies, or the Registered Housing Provider and other partners (if they are involved) to discuss the anti-social behaviour and what actions have been considered and taken. The group will review how the Partnership has responded and make recommendations on how the problem can be resolved.

A response will be sent to you by the Community Safety Partnership, explaining the action taken and also suggestions on how the Partnership can attempt to resolve the anti-social behaviour.

If you are unhappy with the response during the Community Trigger trial, you can request a further review from the Chief Executive, Chair of the Community Safety Partnership.