Anti-social behaviour

Report anti-social behaviour

What is anti-social behaviour (ASB)?

The 1998 Crime and Disorder Act defines anti-social behaviour as behaviour which causes or is likely to cause harassment, alarm or distress to one or more people who are not in the same household as the perpetrator.

Defining anti-social behaviour is more difficult. Among the forms it can take are (not in any order of priority):

  • Graffiti - which can on its own make even the tidiest urban spaces look squalid
  • Abusive and intimidating language, often directed at minorities
  • Fouling the street with litter
  • Drunken behaviour
  • Dealing drugs, and related problems

For measurement and target setting/monitoring purposes most local areas have had to agree a definition. The term anti-social behaviour locally also covers violence, specifically common assaults and wounding.

Reporting anti-social behaviour

You can use our online form to report incidents of anti-social behaviour and hate crime against you or someone you know.

The report will go to the Community Safety Team who will contact you within two working days to decide what steps to take next. If you do not wish to be contacted you can choose to remain anonymous when completing the form.

The anti-social behaviour multi-agency working protocol(pdf, 453KB) provides details of how the Community Safety Partnership aims to deal with anti-social behaviour in Richmond.

Community Trigger Trial

The Community Trigger is a process which allows members of the community to ask the Community Safety Partnership to review their responses to complaints of anti-social behaviour. Our borough is one of four locations in the UK who are trialling the process. The trigger may be used if you feel your complaint has not been responded to.

Rowdy and inconsiderate behaviour in town centres and after events

Controlled Drinking Zones

In order to alleviate alcohol-related difficult behaviour in the town centres, the Community Safety Partnership makes use of a legal power to designate Controlled Drinking Zones. In the Zones, Police can ask people to stop drinking or confiscate alcohol. The document below explains more about the Controlled Drinking Zones and includes a list of streets affected in Richmond and Twickenham.

Controlled Drinking Zones in Richmond and Twickenham(pdf, 434KB)

Designated Dispersal Areas

As necessary, the Partnership will also designate temporary Dispersal Areas, whereby people can be asked to leave an area and not return within 24 hours.

A Dispersal Area is currently in place from 27 April 2012 until 1 October 2013 for the area between the RFU rugby ground and Twickenham Town Centre. The following documents provide further details:

Designated Dispersal Area 27 April - 1 October 2013(pdf, 103KB)

Notice for the Dispersal of Groups and Removal of Persons Under the Age of 16 to their Home Address(pdf, 36KB)

An additional Dispersal Area is currently in place from 6 May 2013 until 6 November 2013 within the Heathfield Ward area. This power will remain in operation (24 hours a day) for the period stated. The following documents provide further details:

Designated Dispersal Area 6 May - 6 November 2013(pdf, 126KB)

Notice for the Dispersal of Groups and Removal of Persons Under the Age of 16 to their Home Address - Heathfield ward(pdf, 36KB)

A Town Centre Dispersal Area is also currently in place from 24 May 2013 until 23 November 2013 within the Richmond Town Centre area. This power will remain in operation (24 hours a day) for the period stated. The following documents provide further details:

Designated Dispersal Area 24 May - 23 November 2013(pdf, 200KB)

Notice for the Dispersal of Groups and Removal of Persons under the age of 16 to their Home Address - Richmond Town Centre(pdf, 30KB)

ASB Minimum Standards

Richmond is one of the safest boroughs in London. However that doesn’t mean that there aren’t occasional problems with crime and anti-social behaviour. Minimum Standards is our way of telling you what we will do if you happen to be experiencing anti-social behaviour.

Community Safety Team
Civic Centre, 3rd Floor
44 York Street
Twickenham. TW1 3BZ

Telephone: 020 8891 7777
Email: community.safety@richmond.gov.uk

Because of the nature of recording allegations of anti-social behaviour, it is helpful when concerns are received by email or by post, rather than by telephone. This helps to keep your information concise and accurate and helps us provide you with a quick response.

You may also wish to contact your local Police Safer Neighbourhood Team.

Concerns about excessive noise should be addressed to the Neighbour Nuisance Officer. Telephone on 020 8891 7737 between 9am to 5.15pm, Monday to Thursday and 9am to 5pm, Friday.

For complaints about noisy commercial neighbours, e.g. problems from pubs and clubs, you should contact the Commercial Team 020 8891-7994.

The Council also operates a Weekend Noise Service on Friday and Saturday nights from 10pm to 3am, which you can contact by phoning 07944 038 495

The Community Safety team’s phone and mailbox are monitored during normal office hours. For assistance at other times, see the CSP A-Z of Frequently Asked Questions.

Remember, in an emergency always dial 999.

Updated: 21 March 2014