Community Safety Partnership Team service standards

What we will do for you

• Greet you in a friendly and professional manner
• Treat you as an individual and give you relevant advice that meets your needs
• If English is not your first language we will arrange for a translator to help you

When you come to see us

• We aim to see you within 5 minutes
• We will give you our name and phone number should you need to contact us in the future
• If your query is confidential we will try our best to see you in a private area

When you telephone the team on 020 8891 7777

• We will answer your call within five rings. If the person you need to talk to is not available, we will take a message and ensure that you are called back within 24 hours. In some cases this may not be possible as several members of staff are part-time. In these cases, we will aim to inform you when they will next be in the office and able to return your call.

When you write, fax or email

• We will acknowledge your correspondence within two working days and tell you when we expect to give you a full response. This should be no more than seven working days depending on the nature of your query

Help us do better

We welcome your comments, good or bad, and wherever possible develop our services accordingly. If you have any suggestions on how we can improve, please telephone or email any of the Community Safety Partnership team, or write to us at the address below. If you would like a reply, please supply either your postal or email address.

Contact the Community Safety Partnership

If you have any questions or comments, please contact:

Community Safety Partnership

3rd Floor
Civic Centre
Twickenham
TW1 3BZ

Telephone: 020 8891 7777
Email: community.safety@richmond.gov.uk