In this section
 
 

Community Safety Partnership Team service standards

What we will do for you

  • Greet you in a friendly and professional manner:  
  • Treat you as an individual and give you relevant advice that meets your needs;
  • If English is not your first language we will arrange for a translator to help you.

When you come to see us

  • We aim to see you within 5 minutes;  
  • We will give you our name and phone number should you need to contact us in the future;
  • If your query is confidential we will try our best to see you in a private area.

When you telephone

  • We will answer your call within five rings. If the person you need to talk to is not available we will take a message and ensure that you are called back within 24 hours.

When you write, fax or email

  • We will acknowledge your correspondence within two working days and tell you when we expect to give you a full response. This should be no more than seven working days depending on the nature of your query

How we are performing against our standards

Since June 2003 we have been monitoring the way we handle customer contacts, enquires and complaints to see how well we perform against the standards we set ourselves. Below you will find our performance over the last 4 quarters. The information supplied includes the number of contacts we had in a quarter via the telephone, e-mail or in writing and the percentage that were responded to within the timescales.

We have set ourselves a minimum standard of responding to 90% of our contacts on time. These figures will be monitored quarterly to see if we are reaching this target.

  • April 2007 - June 2007  52 contacts of which 98% were responded to within the timescales.
  • January 2007 - March 2007  52 contacts of which 96% were responded to within the timescales.
  • October 2006 - December 2006  16 contacts of which 100% were responded to within the timescales.
  • July 2006 - September 2006  25 contacts of which 80% were responded to within the timescales.
  • April 2006 - June 2006  22 contacts of which 100% were responded to within the timescales.
  • January 2006 - March 2006  36 contacts of which 94% were responded to within the timescales.
  • October 2005 - December 2005  11 contacts of which 100% were responded to within the timescales.
  • July 2005 - September 2005  11 contacts of which 91% were responded to within the timescales.
  • April 2005 - June 2005  36 contacts of which 97.2% were responded to within the timescales.
  • January 2005 - March 2005  13 contacts of which 85% were responded to within the timescales.
  • October 2004 - December 2004  16 contacts of which 87.5% were responded to within the timescales.
  • July 2004 - September 2004  20 contacts of which 95% were responded to within the timescales.

Help us do better

We welcome your comments good or bad and wherever possible develop our services accordingly. If you have any suggestions on how we can improve, you can use our feedback form, telephone or email any of the team or write to ususing the addresses from the contacts page, or use our feedback form. If you would like a reply, please supply either your postal address or your email address.