e-audio frequently asked questions

What is an MP3 player?

We are using Creative Zen Nano MP3 players to deliver e-audio titles. These are small pocket size devices that can store a complete CD quality unabridged talking book. (There may be a few exceptionally long books which won't fit on this player).

You can enjoy listening to e-audio titles on our MP3 players with ear plugs, headphones or with a cassette adaptor for use in the car.

What do I need to do to use the e-audio service?

All you need to do is browse the list of titles available, select the one you want and request it online. We will deliver an MP3 player with that title downloaded onto it through your local branch and will issue it on your library card for three weeks.

I'm useless with gadgets, will I be able to use MP3 players?

We've chosen a player which is particularly simple to operate. A single button turns it on and off and it starts playing where you last left it. That button may be the only one you need to use. The MP3 players are issued to you with a brief, easy to follow user manual. Alternatively you can read the user guide online.

How do I know what titles are available?

The titles are available on the NetLibrary web site. Because this is a subscription service, to access it from home, you need to go via our Online Resources and login with a valid Richmond library card number and 4 digit PIN. Once you have successfully logged into the NetLibrary web site, you can search or browse the titles available. We recommend using the NetLibrary eAudiobook Center which allows you to Browse by Subject or search just for eAudiobooks. In this way you will only see eAudiobooks and not other types of NetLIbrary resources, for example eBooks.

Alternatively, you can download this pdf file listing the titles by genre(pdf, 136KB).

I don't know my 4 digit PIN?

Every Richmond library member has a library card number and associated with it is a 4 digit PIN. If you don't know yours, go into any Richmond library branch with some proof of ID and they will be happy to tell you. This PIN also lets you renew your loans online and access your personal details, so for security reasons we cannot provide it over the Internet.

I'm looking on the NetLibrary web site and I'm confused between "eAudiobooks" and "eBooks"?

eAudiobooks are electronic versions of talking books that can be listened to on a computer or an MP3 player. eBooks are electronic versions of printed books. You read them on a computer screen. We subscribe to both NetLibrary eAudiobooks and eBooks, but the content tends to be somewhat different. The eAudiobooks are mostly fiction, whereas the eBooks are mostly non-fiction reference books. Most people wouldn't want to read a novel on a computer screen.

For how long can I borrow an MP3 player?

You can borrow an MP3 player with a single unabridged title downloaded onto it for three weeks. Like videos or CDs borrowed in Richmond Libraries, MP3 players are not renewable. Fines will apply for items returned late.

What happens if I lose an MP3 Player?

You would be liable to pay replacement costs for it. When you borrow an MP3 player and any other accessories you are responsible for them until they are returned and removed from your library card. You do not need to apply drastic security measures to keep them safe, just common sense - please take care of them as if they were yours! See the Conditions of Service for more information.

Can I use the cassette adaptor on my stereo at home?

You could do but it's best not to! The cassette adaptor is designed for use in the car. If you try to use it on a stereo, you risk damaging the adaptor's cable and your stereo's tape cover.

More questions?

Please e-mail reference.services@richmond.gov.uk.