The Home Improvement Agency (HIA)

The Home Improvement Agency provides support to clients to enable them to remain independent in their chosen home for the foreseeable future. Assistance may include instructing and supervising builders and providing advice on finding appropriate finance.

We have two teams of surveyors, caseworkers and administrative staff based in offices in Housing Services at the Civic Centre in Twickenham and in the Technical Services Department at Wandsworth. The teams have considerable experience of helping more than 3,000 homeowners and private tenants to arrange home repairs, adaptations or improvements that have enabled them to remain warm, safe and secure in their own homes.

The Wandsworth & Richmond Home Improvement Agency, launched on 30th November 2004, was developed though partnership between Wandsworth Council and Richmond upon Thames Council. The Agency was established in Wandsworth in 1986 and extended to Richmond in 2004. It is part of a national network of 318 agencies.

Please see the leaflet below for more information on how you can benefit from the work of the Home Improvement Agency.

Home Improvement Agency(pdf, 276KB)