Contact information for Housing Benefits and customer feedback

Council Tax and Benefits Office is located at the Civic Centre. The address is:

Revenues and Benefits,
Civic Centre,
44 York Street,
Twickenham,
TW1 3BZ

Telephone: 020 8891 7724
Fax: 020 8891 7933/7934
Email: revben@richmond.gov.uk

Cash Office

Cashiers and the Cash Office are located at the Civic Centre. You can contact them on:

Telephone: 020 8891 7267
Email: revben@richmond.gov.uk

Housing Benefit Fraud Investigations team

The Investigations Team are located at the Civic Centre. You can contact them on:

Telephone: 020 8891 7839
Fax: 020 8831 6294
Email: revben@richmond.gov.uk

Any information about possible benefit fraud will be treated in the strictest confidence.

If you have speech or hearing difficulties and you have a minicom phone you can phone us on 020 8831 6210.

Opening hours of the Civic Centre

9.00am to 5.15pm Monday-Thursday
9.00am to 5.00pm Friday
9.00am to 4.30pm Monday-Friday for payments

Customer feedback

We welcome both positive and negative customer feedback on the services we provide. If you wish to provide feedback please do so using our online feedback form