Offer and refusal of an accomodation

We will only nominate you for an offer of accommodation if you have enough points and we have approved your application for housing. We nominate people in points order so we will nominate people with the highest points first. We will nominate you for one offer of suitable accommodation.

Offer of accommodation

We will ask you where you would prefer to live. We have divided the locations where we have nomination rights into five areas and will ask you to rank the areas in order of preference from 1 to 5. The area you would most prefer to live in would be ranked as number 1.

Area A

• Hanworth
• Hounslow
• Whitton

Area B

• Hampton Hill
• Hampton North
• Hampton

Area C

• Barnes
• Mortlake
• Sheen

Area D

• Twickenham
• Teddington
• Hampton Wick

Area E

• Richmond
• Kew
• Ham
• Petersham

We will try to rehouse you within your top three areas. However, this may not always be possible due to the extreme shortage of housing. Please tell us if you have specific reasons why you cannot live in a particular area. We will consider this request and let you know if it is possible or not.

We will not guarantee to nominate you for a property with a garden unless you have an essential medical need for one. You will not be allowed to keep a dog in a property unless the property has direct access to its own garden.

Refusing an offer

If you refuse an offer of accommodation, we will carefully consider your reasons for refusal. We will use the information you provide to decide if the offer is reasonable or unreasonable. If we feel the offer is unreasonable, we will withdraw the offer and nominate you for another offer. If we feel that the offer is reasonable, we will give you another chance to accept the property. If you still refuse the offer, we may defer your application for two years. You have the right to appeal to the Head of Housing Operations.