What happens after the interview
You will be given the name of the caseworker responsible for your homeless application. This caseworker will fully investigate your application.
If you need to speak to your caseworker, it is best if you telephone first. If your caseworker is unavailable, please leave details about your enquiry as well as your name and a contact telephone number. Your caseworker will return your call as soon as possible.
If you visit us without an appointment, your caseworker may not be able to see you and you may be given an appointment to return another day.
You do not need to contact us to find out how your case is progressing. Once our investigations are completed your caseworker will write to you with the Council’s decision. You can expect to be informed about the outcome of your application within 33 working days of your application being received.
However, if there is a change in your circumstances, for example if you start work or the baby you are expecting is born, then you need to inform your caseworker. You can fill in the change in circumstances form beforehand.(pdf, 258KB)
You have the right to appeal if your application for housing is turned down. You must write to the officer that handled your application within 14 days of being notified stating reasons why your application should be reviewed. Your application will be reviewed by a more senior officer, who will inform you of the outcome.