Housing advice - homelessness prevention

The Housing Options Team provide advice to residents of the London Borough of Richmond upon Thames who:

  • Are threatened with eviction
  • Are unable to pay their rent or mortgage
  • Have problems with a landlord
  • Have problems with a member of their household
  • Are fleeing domestic violence

We offer you confidential advice and can mediate between disagreeing parties to try and address problems. We will do our best to prevent you from becoming homeless.

Contact the Housing Options Team

Opening hours

For visits by appointment or to see the duty officer

Monday - Friday, 10am to 4pm (except Wednesdays 1 to 4pm)

All other enquiries

Monday - Thursday, 9am to 5.15pm
Friday, 9am to 5pm

Contact details

Telephone: 020 8891 7409
Fax: 020 8891 7403
Email: housingadvice@richmond.gov.uk

Address: Civic Centre 44 York Street Twickenham, Middlesex TW1 3BZ

If you have a query or problem relating to a property owned by Richmond Housing Partnership (previously Council owned houses) telephone 0800 0322 433 or visit www.rhp.org.uk.

Other advice services

Homeless UK is a website that has information about hostels, advice and support services for people who are homeless or threatened with homelessness

InfoRich, The London Borough of Richmond Community Information database, allows you to search for community and social care information in your local area within Richmond Upon Thames and neighbouring boroughs

Updated: 21 March 2014