Child Protection

You can tell us about a child, young person or parent/carer that needs support in some way by contacting our Single Point of Access Team (SPA).

You may be concerned about the child's developmental needs, issues that the parent or carer is experiencing, or you may suspect a child is being neglected or subjected to physical, sexual, or emotional abuse.

How to contact us

  • Call us on 020 8891 7969 during office hours.
  • Call the out of hours Duty Team (evenings and weekends) on 020 8744 2442.
  • Report your concerns online.

In an emergency

If you think a child is in immediate danger you should call 999.

If you need to speak to someone urgently outside of office hours, please call the Duty Social Worker 020 8744 2442.

Before you start

This information is for anyone concerned about the welfare of a child. Professionals should make a referral to the Single Point of Access.

You will need

When calling us, or completing the form, you will be asked for:

  • Your name
  • Your address
  • Details of the child
  • Your concerns

These details are to help us make further enquiries and to contact you again if necessary.

Please include as much information as possible, this helps us make an informed decision and speeds up our response to the needs you've identified.

Your details will be treated confidentially and will not be disclosed to members of the family in question without your consent.

Report a concern

Updated: 16 March 2015