Am I a carer?
If you regularly look after another person, whether they live with you or not, who cannot manage without help because of illness, frailty, disability, mental health needs, learning difficulties or a long-term condition such as HIV, you are a carer.
As a carer you may be able to receive support from Social Services, even if the person you care for does not receive support or does not want to receive support from Social Services.
To find out what help is available you need to contact us and ask for a Carer's Assessment.
What happens in a Carer's Assessment?
If you care for an adult a Carer's Assessment can be done at the same time that the person you care for receives an assessment from Social Services, or it can be done separately, even if the person you care for is not being assessed.
During a Carer's Assessment, a social worker or care manager will ask you questions about your situation - what kind of support the person you care for needs, whether you are able to give the support they need and what help might improve your situation. You can talk to them about financial worries, your own health, if you need practical help in the home, your concern about future needs. The social worker will explain to you some of the different options available to help you carry on caring with adequate support, and help you access them.
Do I have to pay for a Carer's Assessment?
You do not have to pay for your assessment, or for advice or information, but you may have to pay for other services we provide. To find out more about paying for services read our Care Charges web pages.
Contact Adult and Community Services
For more information and advice on services in the community or to make a referral to Adult and Community Services, please contact us on
Telephone: 020 8891 7971
Text: 07800 002439
Email: adultsocialservices@richmond.gov.uk
You can also contact us by using the Adult and Community Services enquiry form.
Our office hours are 9am to 5.15pm on Monday to Thursday and 9am to 5.00pm on Friday.
Emergency enquiries
For emergency queries outside of office hours you can call our Adults Emergency Duty Team on
Telephone: 020 8744 2442
Minicom: 0845 600 7752
Type Talk: 1800 1 020 8744 9414
The service is available from 5pm to 8am on Monday to Friday and 24 hours on weekends and Bank Holidays.