Support for carers
A carer is someone of any age, who, without payment, provides help and support to a partner, child, relative, friend or neighbour, who could not manage without their help. This could be due to age, physical or mental illness, addiction or disability.
Very often people do not see themselves as ‘carers’ because they are wives, husbands, partners, sons, daughters, parents, friends or neighbours of those who need care. Carers can be adults or children and can find themselves in a caring role instantly or over a gradual period of time.
Social Services work in partnership with other statutory and voluntary organisations within the Borough to offer a range of support that carers may find helpful in their role.
If you are a carer and would like to receive some help in your caring role, you can request a meeting with a social worker to talk about your situation and have a carer’s assessment carried out.
Contact The Richmond Carers Centre
The Richmond Carers Centre aims to deliver and be the gateway to direct support, information and access to services for unpaid carers in the London Borough of Richmond upon Thames.
Richmond Carers Centre
5 Briar Road
Twickenham
TW2 6RB
Telephone: 020 8867 2380
Email: info@richmondcarers.org
Website: www.carers.org/local/london/richmond/
Carers Direct
Carers direct is a practical and comprehensive information, advice and support service for carers. Carers direct can help with:
- Guide to caring
- Financial and legal advice
- Advice for young carers
- Work and study information
- Find local support groups and services
- Advice on keeping healthy
You can contact Carers direct on:
Freephone: 0808 802 02 02
Website: www.nhs.uk/carersdirect
Contact Adult and Community Services
For more information and advice on services in the community or to make a referral to Adult and Community Services, please contact us on
Telephone: 020 8891 7971
Text: 07800 002439
Email: adultsocialservices@richmond.gov.uk
You can also contact us by using the Adult and Community Services enquiry form.
Our office hours are 9am - 5.15pm on Monday to Thursady and 9am - 5.00pm on Friday.
Contact the Sensory Services Team
You can contact the Sensory Services Team between 9am and 5pm Monday to Friday.
Duty hours are Monday and Thursday morning between 9.30am and 12.30pm when we can guarantee someone will be available to take referrals and provide information and advice.
Telephone: 020 8487 1760
Minicom: 020 8487 1762
Text: 07903 738043
Fax: 020 8487 1761
Email: senservteam@richmond.gov.uk
Emergency enquiries
For emergency queries outside of office hours contact the Adults Emergency Duty Team:
Telephone: 020 8744 2442
Minicom: 0845 600 7752
Type Talk: 1800 1 020 8744 9414
The service is available from 5pm to 8am, Monday to Friday and 24 hours on weekends and Bank Holidays.