Make a complaint, suggestion or compliment to Adult and Community Services

If you want to let us know your views about Adult and Community Services or make a complaint please use our online forms or contact the Complaints Manager at the address below.

Suggestions and compliments to Adult and Community Services

If you would like to send us suggestions or pass on your compliments about Social Services you can do so by completing our corporate compliments, comments and suggestions online form.

Adult and Community Services complaints

Should I complain?

Telling us what’s wrong is the first step in helping to put matters right. Don’t be afraid to comment or complain; we need to know what you think.

If you do complain, it will not prejudice the Council against you, and will not affect the services that you receive.

How do I complain?

Most complaints can be solved by discussing your problem with a member of staff. First of all, please get in touch with a member of staff you already know or with their manager.

If your complaint is about a social care issue you will need to use Adult Social Care complaints procedure.

You can make your complaint by using our online complaints form.

Contact the Complaints Manager

The Complaints Manager

Adult and Community Services
London Borough of Richmond
3rd Floor, Civic Centre
44York Street
Twickenham
TW1 3BZ

Telephone: 020 8891 7937
Email: socialservices.complaints@richmond.gov.uk