Mobility and access
Transport for the disabled and elderly
The Accessible Transport Unit provides information on:
Community transport
Local schemes run in partnership with the voluntary sector. They include transport for shopping, transport to social centres, social events and group activities.
Disabled Person's Freedom Pass
Free travel on public transport.
Super Shopper Bus Scheme
Transport to two local supermarkets for residents that have mobility problems.
Taxicard Scheme
Travel in licenced taxis at a subsidised rate.
Richmond Transport Voucher Scheme
A door to door reliable service using local taxi and minicab companies.
Disabled Person's Parking Badge (Blue Badge)
Parking for disabled people (on the parking pages).
Contact the Accessible Transport Unit
Telephone: 020 8831 6312
Textphone: 020 8831 6078
Email: accessibletransport@richmond.gov.uk
Access to council offices
All council offices are accessible for disabled visitors. Full contact details and directions, including directions for visually impaired visitors are provided by Customer Services.
For information about accessibility of venues in Richmond upon Thames visit the DisabledGo website.
Contact Adult and Community Services
For more information and advice on services in the community or to make a referral to Adult and Community Services, please contact us on
Telephone: 020 8891 7971
Text: 07800 002439
Email: adultsocialservices@richmond.gov.uk
You can also contact us by using the Adult and Community Services enquiry form.
Our office hours are 9am - 5.15pm on Monday to Thursady and 9am - 5.00pm on Friday.
Contact the Sensory Services Team
You can contact the Sensory Services Team between 9am and 5pm Monday to Friday.
Duty hours are Monday and Thursday morning between 9.30am and 12.30pm when we can guarantee someone will be available to take referrals and provide information and advice.
Telephone: 020 8487 1760
Minicom: 020 8487 1762
Text: 07903 738043
Fax: 020 8487 1761
Email: senservteam@richmond.gov.uk
Emergency enquiries
For emergency queries outside of office hours contact the Adults Emergency Duty Team:
Telephone: 020 8744 2442
Minicom: 0845 600 7752
Type Talk: 1800 1 020 8744 9414
The service is available from 5pm to 8am, Monday to Friday and 24 hours on weekends and Bank Holidays.