Residential and nursing home accommodation
Residential and nursing care homes
Residential and nursing care homes in Richmond upon Thames are not owned by the council. If you are going to live in a residential or nursing care home, you can either enter into a private agreement with the home and pay all the costs yourself, or you can ask us for help.
Find out more about the grant for Richmond Care Homes.
What is the difference between a residential or nursing care home?
We always aim to provide support to allow people to stay in their own homes and remain as independent as possible. However, in some cases this may not be possible any longer, and we would recommend:
- A residential care home if there are no medical problems that require assistance more than a carer could deal with at home.
- A nursing care home if there are a number of complex medical problems that require regular assistance from Health Service professionals.
If you are having difficulty with day to day living but are not sure that moving into a care home is the right choice, you should contact Adult and Community Services and ask for an assessment. We may be able to offer you support or equipment to allow you to stay in your own home.
- Finding a care home
- Paying for residential and nursing care homes
- What is continuing care?
- Other sources of advice
- Moving to another care home
Contact Adult and Community Services
For more information and advice on services in the community or to make a referral to Adult and Community Services, please contact us on
Telephone: 020 8891 7971
Text: 07800 002439
Email: adultsocialservices@richmond.gov.uk
You can also contact us by using the Adult and Community Services enquiry form.
Our office hours are 9am - 5.15pm on Monday to Thursady and 9am - 5.00pm on Friday.
Contact the Sensory Services Team
You can contact the Sensory Services Team between 9am and 5pm Monday to Friday.
Duty hours are Monday and Thursday morning between 9.30am and 12.30pm when we can guarantee someone will be available to take referrals and provide information and advice.
Telephone: 020 8487 1760
Minicom: 020 8487 1762
Text: 07903 738043
Fax: 020 8487 1761
Email: senservteam@richmond.gov.uk
Emergency enquiries
For emergency queries outside of office hours contact the Adults Emergency Duty Team:
Telephone: 020 8744 2442
Minicom: 0845 600 7752
Type Talk: 1800 1 020 8744 9414
The service is available from 5pm to 8am, Monday to Friday and 24 hours on weekends and Bank Holidays.