What else can I do?

You can contact the Local Government Ombudsman at any time. The Ombudsman is part of Central Government and is independent of the council. They provide a free, impartial and confidential service.

The Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH

Telephone the Advice Team on:0845 602 1983 or 024 7682 1960

Email: advice@lgo.org.uk
Website: www.lgo.org.uk

Normally the Ombudsman will ask you to complete the three stages of our complaints procedure first.

What other help can I have?

You may want an advocate to help you make your complaint.

An advocate can be anyone. They can be a relative, friend or neighbour, and can come with you to meetings about your complaint. You can ask the Complaints Manager to help get an advocate for you. You can also discuss your complaint with the Complaints Manager at any time.

You can also get in touch with your local Councillor or Member of Parliament, who will contact Adult and Community Services for you.