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Adult and Community Services factsheets

Benefits

• Richmond Community Partnership - Ref: 019/02/08
  A benefits advice and signposting service
• Welfare Benefits Service - Ref: 024/03/08
  Information about the service provided by Richmond Community Partnership

Care Services

• Paying for residential and nursing care homes factsheet - Ref: 027/04/07
  The criteria for who has to pay for residential and nursing care

Carers

• Are you a carer - Ref: 014/11/07
  This factsheet explains who a carer is and what support services are available

Direct Payments

• Direct Payments to purchase equipment and / or minor adaptations  - Ref: 011/10/07
  How you can use Direct Payments to purchase equipment and/or minor adaptation
• What are Direct Payments? - Ref: 028/04/08
  Direct Payments are a cash payment made in lieu of traditional Social Services provisions. These are paid to an individual who has been assessed by Social Services as needing social care, or to a person appointed to act on your behalf
• What to do when someone you know in receipt of Direct Payments dies - Ref: 007/10/07
  What to do when someone you know in receipt of Direct Payments dies

Self Directed Support

• Self Directed Support - how we work out the charges - Ref: 026/04/08
  This factsheet explains how we work out the costs that you may have to pay.
• Take Control Live Life - Ref: 012/10/07
  What is Self Directed Support and how it can provide social care for people

Sensory Services

• Accessing information and communication for people with sight loss - Ref: 017/01/08
  Advice on the ways in which people with sight loss can best receive and give information
• Benefits for deaf or hard of hearing people - Ref: 006/10/07
  The benefits available for people who are either Deaf or have a hearing impairment.
• Deaf clubs and classes - Ref: 002/09/07
  Clubs and classes available for Deaf people in the local area
• How to work your hearing aid - Ref: 003/09/07
  Advice and information on hearing aids, audiology clinics and health centres offering hearing aid battery service.
• Information on Typetalk - Ref: 004/09/07
  Using Typetalk, TextDirect Billing Services and how to contact the emergency services using text phone
• Practical tips on living with sight loss - Ref: 016/01/08
  Effective self help tips and ideas to improve vision at home for people with significant sight loss
• Registering as sight impaired - Ref: 30/06/08
  How to register as blind or sight impaired
• Transport Schemes - Ref: 031/06/08
  This factsheet gives information and contact details on transport options available to people with sight loss.
• What to do if your aid isn't working properly - Ref: 005/09/07
  Troubleshooting advice for hearing aid users

Contact Adult and Community Services

For more information and advice on services in the community or to make a referral to Adult and Community Services, please contact us on

Telephone: 020 8891 7971
Text: 07800 002439
Email: adultsocialservices@richmond.gov.uk

You can also contact us by using the Adult and Community Services enquiry form.

Our office hours are 9am to 5.15pm on Monday to Thursday and 9am to 5.00pm on Friday.

Emergency enquiries

For emergency queries outside of office hours you can call our Adults Emergency Duty Team on

Telephone: 020 8744 2442
Minicom: 0845 600 7752
Type Talk: 1800 1 020 8744 9414

The service is available from 5pm to 8am on Monday to Friday and 24 hours on weekends and Bank Holidays.

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