Summary of our services

We are working hard to ensure our services promote choice and independence so that you are in control of your own services.We are working with Health and other public and community sector organisations to target those most in need of our support.

Everyone can get information and advice from us and we offer a wide range of services including ones aimed at the following groups of people: Older People or people who are vulnerable in some way, People who have a physical, sensory or learning disability. People who have mental health or substance misuse problems and people with HIV/AIDS.

How do I ask for help?

You can ring 020 8891 7971 and speak to one of our specially trained staff. They may be able to offer you the information or advice you need straight away. If required, they will ask you details about the problems you are experiencing and will conduct what we call a contact assessment. Depending on your particular situation, a further more specialist assessment might be required (eg. From an Occupational Therapist, a District Nurse or a Social Worker). In which case some one from your local team will contact you to arrange to see you in your own home. This will be done as quickly as possible but will done in order of priority.

Do I have to pay for services?

You do not have to pay for assessment, advice or information but you might have to pay for some other help we provide. If you do we will ask you to fill in a financial assessment form). We will use this to assess your financial situation and make a decision as to whether you have to pay and if so, how much. For more information see our see What do our services cost and what benefits are available?