Household waste collection

The refuse collection service collects household waste (rubbish) from every household in the Borough. To keep landfill to a minimum and to keep a clean and green environment, we encourage you to reduce, reuse and recycle as much as possible.

As a Borough resident, you may have bulky items of waste or furniture to dispose of, you can either dispose of this yourself at the local civic amenity site at Townmead Road or you can arrange a bulky waste collection.

• Bin collection dates
• Hazardous waste (asbestos)
• Hazardous waste (general)
• Household recycling facilities
• Bulky waste collections - for example: furniture
• Removal of fridges and freezers
• Clinical waste collections

What we will do for you

We will collect rubbish from every house once a week.

• We will collect waste on the same day every week apart from Bank Holidays.
• We will inform you if there are changes to your weekly collection.
• We will ensure that our web pages are up to date with current information and you can check your collection day online.
• We will return bins inside gate/boundary and replace the lids.
• We will monitor and check that our contractor collects waste to these standards.
• We will make sure all missed collections are collected within 24 hours following us being informed.
• We will ensure that if you contact us we will respond to you within our Council’s customer service standards.

What we would ask of you

• Please try to reduce, reuse and recycle as much as possible.
• Please ensure you present your waste for collection in securely tied sacks or contained in a bin with a lid so that it is protected from scavenging animals and from causing litter.  Placing a lid on your bin also prevents the bin from becoming waterlogged and people placing litter into it.
• Please put your waste out by 6am and leave it within your front garden.
• Please do not put your waste out for collection on a public footway or road if you have a front garden.
• Please wrap broken glass in a bag or box and label it so injury is not caused to collection staff.
• Please let us know if your collection has been missed by calling us on 08456 122 660.
• Please contact us if you would like us to dispose of clinical waste, bulky items or a fridge/freezer(pdf, 53KB) or garden waste.

How are we meeting these standards

View our service performance measurements.