Food waste recycling service standards

What we will do for you

• We will make a collection from every house once a week.
• We will collect it on the same day every week apart from Bank Holidays when it will be one day later.
• We will inform you if there are changes to your weekly collection.
• We will ensure that our web pages are up to date with current information and you can check your collection date on line.
• We will deliver a green food waste bin within five days of request.
• We will return the box or bag bins inside gate/boundary.
• We will monitor and check our contractor to ensure these standards are met.
• We will make sure all missed collections are collected within 24 hours of us being informed.
• We will send information and leaflets within seven days of request.
• We will ensure that if you contact us we respond to you within our Council’s customer service standards.
• We will collect food waste and recycle it into compost.

What we would ask of you

• Please try to reduce, reuse and recycle as much as possible.
• Please put your recycling out at the boundary of your property, visible from the road, by 7am on your collection day.
• Please do not put your rubbish for collection on a public road
• Please let us know if your collection has been missed, it will be collected within 24 hours of us being notified.
• Please put the correct materials out for collection - food only.