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  • Reduce and reuse

• Household recycling
• Black Box and Blue Box recycling scheme
  • Where to put your and recycling and waste out for collection

In the Blue box

Yes please:

• Paper
• Magazines
• Newspapers
• Flattened cardboard
• Phone directories
• Junk mail
• Envelopes

No thanks:

• Juice cartons, i.e. Tetra pak
• Plastic bags
• Other waste

In the Black box

Yes please:

• Glass bottles and jars
• Food and drinks cans
• Plastic bottles
• Aerosols
• Foil

No thanks:

• Other plastic containers (food trays, yoghurt pots, margarine tubs etc)
• Cardboard
• Plastic bags
• Textiles
• Other waste

• Your black box and blue box will be collected weekly.Find out when your collection will be. If there is a problem with your collection report the fault here.
• For more information on using this scheme, telephone 08456 122 660, or email: recycling@richmond.gov.uk.

What you can expect from us:

• We will make a collection from every house once a week.
• We will collect your recycling on the same day every week apart from Bank Holidays when it will be one day later.
• We will inform you if there are changes to your weekly collection.
• We will ensure that our web pages are up to date with current information and that you can check your collection date online.
• We will deliver a black box within 5 working days of your request.
• We will return the boxes inside your gate/boundary.
• We will monitor and check our contractor to ensure these standards are met.
• We will make sure all missed collections are collected within 3 days of us being informed.
• We will send information and leaflets within seven days of your request.
• We will ensure that if you contact us we respond to you within our Council’s Customer Service Standards.

What we will expect from you:

• Please try to reduce, reuse and recycle as much as possible.
• Please put your recycling out at the boundary of your property, visible from the road, by 6am on your collection day.
• Please do not put your rubbish for collection on a public road
• Please let us know if your collection has been missed, it will be collected within 3 days of us being notified.
• Please let us know if there was a problem with your collection.
• Please contact us if you would like us to dispose of bulky collection(pdf, 65KB) or a fridge/freezer or garden waste

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