Commercial Recycling Trial - How the service works

How to sign up to the trial

To find out more about the service and how we can help your business to recycle please call 08456 122 660 or sign up to the trial and an advisor will be in touch to discuss your requirements.

Due to the limitations of the trial it will not always be possible to sign businesses up to this collection service. Reasons include lack of storage space for multiple containers, types of materials needing collection as well as the number of days we are currently able to offer collections for materials.

What materials can our business recycle as part of the trial?

You will be able to recycle cardboard, paper and glass. At this time we are unable to offer a recycling service for other materials please visit the commercial recycling pages on this website where there is a database of companies offering recycling services for a range of materials.

Days of collection

Our goal is to accommodate your business requirements in terms of container and collection frequency wherever possible. However, as this is a trial service we are currently able to offer collections for materials on certain days. The information below outlines the days we collect different materials but the actual collection day may be restricted by the location of your business.

* Please note that the above days of service are subject to the location of your business.

My bin hasn't been collected as per the scheduled agreement, what should I do?

You should contact the following number 08456 122 660 and tell them your business name and address, the date and time when you should have received a collection.

The company is producing more recycling or residual waste than expected, what should I do?

If your waste or recycling is regularly overflowing the containers provided you could find yourself in breach of your Duty of Care. You may need a bigger container or more frequent collections.

You should contact the business waste and recycling office on 020 8891 7057 or waste@richmond.gov.uk with your name, the business name, address and telephone number and a short explanation of the situation. We will try to get back to you as soon as possible to find a suitable solution.

How do we know what can be recycled as part of this trial?

The information pack you are given when you sign up to the trial includes lots of useful tips on how to encourage your staff and colleagues to recycle effectively. It is very important that the containers are not contaminated with other materials like food or plastic. To find out more about what you can and can't recycle in each container take a look at the labels on the containers themselves.

We have also produced posters for use around your business which explain what can and can't be recycled.

You can download the poster here(pdf, 867KB).