Complaints about aircraft noise

Richmond Council's Noiseline

We have a noiseline available for anyone who is concerned or upset by aircraft noise.

Telephone: 020 8891 7729
24 hour answer phone: 020 8891 7979
Email to specialprojects@richmond.gov.uk

When leaving a complaint please include your name and full address including postcode, the date and time of the offending aircraft and specific nature of the complaint.

In addition to the noiseline, we have two fixed aircraft noise monitors, one in Kew and one in Whitton, to record noise from aircraft arrivals and departures.

BAA's Noiseline

BAA runs a 24 hour seven day week noiseline at Heathrow.

Telephone 0800 344 844
Email: noise_complaints@baa.com

During office hours you can normally speak to a member of BAA's 'Flight Evaluation Unit' who can help you. This unit deals with a wide range of airport related issues from noise to flight numbers and flight paths.