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Planning contacts, service and performance

Contacting the Planning Department

Particular customer needs

Our service leaflets, letters or other documents can be translated into other languages at no additional expense to customers using the Language Line Subscription Service. Arrangements can be made for interpreters when this is necessary.

General enquiries

Our service provides a range of supplementary planning guidance, design guidelines, planning information and forms. For these and general enquiries about planning matters you can speak to someone at our Customer Contact Centre on 0845 612 2660.

Alternatively you can email your enquiry to us at envprotection@richmond.gov.uk.

Should you wish to write to us please address your enquiry to:

London Borough of Richmond upon Thames Development Control
2nd Floor Civic Centre
York Street
Twickenham
TW1 3BZ

You can also visit us at the Civic Centre, 44 York Street, Twickenham TW1 3BZ. See a map for directions. Our Civic Centre has full access for disabled people and induction loops in the general reception area. If you need any help getting into the building, please let us know beforehand and we will make arrangements to help you

We can deal with general enquiries and requests for information, but you should see a duty planning officer for more detailed discussion. Duty planning officers are available daily between 1pm to 4.30pm.

Objecting or supporting planning applications

You can make your views known:

Whichever method you choose to use we recommend that before you make a comment, you should see what is a valid objection.

Important information when making applications

Documents submitted for consideration in respect of planning applications (for example: documents submitted as part of an application and representations relating to an application) are made available for inspection by the public, and can be viewed on the Council's web site, including personal information such as names and addresses which form part of the Statutory Register. If you do not wish your email details or telephone number to be viewed please enclose on a seperate piece of paper marked 'sensitive'. Signatures can be redacted on request.

Avoid any details that could compromise your own security such as holiday dates or times when you will not be on the premises. On electronic communications do not show your email address or phone number if you do not want these to be viewed. Please clearly specify in your documentation any personal information that you do not want placed on the web site.  We will always write to you should we require further information.

Please note:

  • Correspondence will normally be on the public website, prior to decision, if it is sent using the electronic facility you reach when accessing the scanned case file or the postal system is used, unless such correspondence is received close to decision date. However, it is possible that not all of the information on the Officer case file is displayed in this electronic version. The reader is therefore advised to view the case file in the Civic Centre, if this is a matter of concern. The hard copy case file is the definitive reference point for all correspondence received.
  • Copies of planning applications are currently only held at libraries during the consultation period.
  • Copies of current planning applications can be viewed online. View weekly lists of applications made and decisions issued or check on previous applications and decisions.