Electoral registration surveys

Electoral registration survey Summer 2005 (145 responses)

62% found us very helpful and well-informed
34% didn’t need to contact us
70% of registration forms were issued by Electoral Services
22% downloaded from the council website
3% issued at Citizenship Ceremonies
1% downloaded from Electoral Commission website
70% rated the response to form request very/good
24% not appropriate
3% poor (2 x “poor” were same household couple whose forms had to be returned as they were not fully completed as requested; 1 meant how long the process to be officially published on the register can be).
100% said the forms were very/easy to understand and complete
73% knew about the annual canvass
69% knew registration and electoral information is on the Council website
89% know they can/should re-register if they change address during the year.

91% of respondents was happy with our overall service and our response to forms
93% of respondents said that the forms were easy to use
78% foundstaff helpfulness very good, but many residents don’t need to speak to a member of staff, so all above categories are over 90% if you assume the answer “don’t know” means “not appropriate/didn’t need to contact”.

“All correspondence dealt with very efficiently; forms and letter very clearly laid out”
“I received a phone call about my application, and the person I spoke to was really kind”.