You said, we did
Richmond Council is a large and complex organisation that provides services to thousands of people. We know we get some things right but we also make mistakes. We know this because you tell us.
Receiving praise and criticism is a good thing as it tells us what we're doing well and where we could improve. If we have made mistakes or could have done something better, we want you to tell us so we have the opportunity to resolve the problem and stop it happening again.
We want to know when we have not got things right; we want to involve our customers by listening and responding; above all, we want to use the information you give us to help us improve our services.
We will always listen to your feedback and suggestions and, where possible, take positive action.