Environment complaints

Please contact the Environment Directorate for complaints about:

  • abandonned vehicles
  • building control
  • consumer protection and advice
  • parks and open spaces
  • planning applications

Contact the Environment directorate

Postal address

Civic Centre
44 York Street
Twickenham
TW1 3BZ

Telephone: 08456 122 660

For other complaints to the Environment directorate

Please use the following direct line numbers for:

Refuse collection and recycling

Phone: 08456 122660
wasteandrecycling@richmond.gov.uk

Street cleansing and grafitti

Phone: 08456 122660
streetcleansing@richmond.gov.uk

Blue badges

020 8831 6096
accessibletransport@richmond.gov.uk

Freedom passes and Taxicard scheme

020 8831 6312
accessibletransport@richmond.gov.uk

Highway repairs and maintenance, street lighting (highways management)

Phone: 08456 122660
highwaysandtransport@richmond.gov.uk

Parking services

020 8891 7071
parking@richmond.gov.uk

Careline community alarms

Phone: 0845 600 7413
careline@richmond.gov.uk

Cemeteries

020 8876 4511
cemeteries@richmond.gov.uk

Commercial environmental health

(food premises inspections)

020 8891 7994
commercialeh@richmond.gov.uk

Allotments

Telephone: 020 8891 6110

Hall bookings, weddings and functions

Telephone: 020 8891 6108

Trading standards

020 8487 5487
tradingstds@richmond.gov.uk

Registrar for births, deaths, marriages, civil partnerships and citizenship

020 8940 2651 or 020 8940 2853
registeroffice@richmond.gov.uk

Licensing (including street trading)

020 8831 6455
licensing@richmond.gov.uk