Local Government Ombudsman

We will try our best to solve your problem, but if you are still unhappy you can complain to the Local Government Ombudsman. The Ombudsman is independent and can  investigate to see if a local council has acted unfairly or if you have been caused an injustice. You can complain directly to the Ombudsman at any time, but the Ombudsman will normally ask you to complete all three stages of our complaints procedure before looking at your complaint.

You can get a booklet about the Ombudsman from our office receptions or contact:

The Local Government Ombudsman

The Local Governement Ombudsman

PO Box 4771
Coventry
CV4 0EH

You can also call the LGO Advice Team on 0845 602 1983 or 024 7682 1960