How do you make sure everyone is treated fairly?

We want to make sure that everyone can use our complaints system and that we treat you fairly when making any complaint about us.

To help us treat you fairly we ask you tell us your sex, age, ethnic origin and if you are disabled. If you are using the complaint form or website, these questions are on the form.

The information you give is confidential. We only use it to check that we treat all groups of people fairly and we do not discriminate against you.

If part of your complaint is about equal opportunities or discrimination, please tell us. We will make sure that this is investigated.