Do you use this procedure for all complaints?

No, there are some complaints that have a separate procedure. These include disputes over parking tickets, planning application appeals and housing benefit appeals. There are also different arrangements for most complaints about Social Services. We will tell you what the rights appeals process is if we cannot deal with your complaint under this procedure.

If you want to complain about a council policy you can complain to your local councillor.

You can get a list of the names and addresses of all councillors from our reception areas at your local library, from our website, or you can phone us on 020 88917232.