How to make a payment to the London Borough of Richmond upon Thames

By Direct Debit

Direct Debit can pay many bills. This is the easiest way to pay and has the following advantages over other methods:

You stay in control, by knowing in advance what you will be paying and when, and you are free to cancel the arrangement at any time.

• It is more secure and reliable.
• Most people find it more convenient, as there is no need to remember to pay, no cheques to write, and no stamps or queuing.
• It is much cheaper for us to administer.

If you wish to pay by this method, please ring the telephone number on the front of your bill or invoice. Customers wishing to pay their Council Tax by Direct Debit should see our Council Tax page for a printable application form.

To pay Business Rates by Direct Debit, please see the Business Rates page for a printable application form.

For further information about Direct Debit, please follow the link to the Direct Debit website.

On the web

Follow the link below to pay the Council over the web via a secure site using a credit/debit card 24 hours a day, 7 days a week. Applies to Council Tax, Business Rates, parking fines, Sundry Invoices, Housing Benefit overpayments, Richmond mortgages and temporary accommodation rents.

Make a payment online

By telephone

Using a credit/debit card.

Please ring 0870 389 1389 (national call rate). As this is an automated line, this service is available 24 hours a day, 7 days a week.

This service applies to Council Tax, Business Rates, parking fines, sundry invoices, Housing Benefit overpayments and Richmond mortgages.

By post

Send a cheque and your paying-in slip to:

London Borough of Richmond upon Thames,
Civic Centre,
44 York Street,
Twickenham
TW1 3BZ.

If paying by cheque, make your cheque payable to LBRUT and write your account/reference number on the back.

The council will only send a receipt if you enclose a stamped addressed envelope with your payment.

To pay a parking fine by post, send your payment to:

Parking Services
P.O Box 221
Twickenham
Middlesex
TW1 3TL

At any branch of Barclays Bank in the borough

You must take your paying-in slip with you and you can pay by cash or cheque. You can also pay at your own bank branch, if different to a local Barclays.

At the Council’s Cash Office

You can pay in the Cash Office by cash, cheque or credit/debit card. Take your paying-in slip with you to:

Civic Centre
44 York Street,
Twickenham

9.00 am. to 4.30 pm. Monday to Friday.

Payment of parking fines in person should be made at Parking Shops; these locations are detailed in their contacts page.

By home banking

Via your bank or building society. Ring or transmit to your bank quoting your reference number, as well as the Council’s account number 30011274 for Council Tax payments. The Council's account number is 70011150 for Business Rates payments and 40010332 for all other Council payments. The bank sort code is 20-72-17.

By IBAN transfer (International bank account number)

For Council Tax payments, quote the following IBAN number GB68 BARC 2072 1730 0112 74 and SWIFTBIC reference of BARCGB22 as well as your Council Tax account number.

For any other payment, e-mail cashoffice@richmond.gov.uk to request the IBAN details.

If you are experiencing financial difficulties and require independent advice, you can contact the Citizens Advice Bureau. They can provide you with free, independent, confidential and impartial advice.