Paying your Council Tax

Council Tax bills are issued every March, or when you become liable for a property.

They are issued with a monthly payment plan to be paid by the 1st of each month, or for Direct Debit customers either the 1st or 18th of the month.

If you think we owe you a refund, please let us know.

Instalments

Normally payments are made monthly between April and January. You can also apply to spread the balance over 12 monthly instalments.

Ways to pay

There are many ways to pay your bill. Contact us if you have trouble making payments.

Direct Debit

This is the easiest way to pay and has advantages over other methods:

  • You stay in control, by knowing in advance what you will be paying and when. You are free to cancel the arrangement at any time.
  • It is more secure and reliable.
  • Most people find it more convenient, as there is no need to remember to pay, no cheques to write, and no stamps or queuing.
  • It is much cheaper for us to administer.

You can set up a Direct Debit online or download a Direct Debit form. Once completed and signed return the form to our offices. You must complete all parts of the form, including the official use box.

By completing the Direct Debit form you are giving the Council permission to collect payments from your bank account.

  • We will tell you well in advance of the amounts and dates of payments.
  • You stay in complete control and benefit from guaranteed safeguards. See the Direct Debit Guarantee at the bottom of the form.

If you want to change the bank account your Council Tax is paid from, or set up a new Direct Debit, you can do this online or by calling 020 8891 1411.

Online payment

You can make a Council Tax payment online via a secure site using a credit/debit card 24 hours a day, 7 days a week. Credit card payments are subject to a handling fee. There is no handling fee for debit card payments.

Telephone

You can pay using a credit/debit card by phoning our dedicated line for payments on 020 8045 1171. As this is an automated line, this service is available 24 hours a day, 7 days a week. You will be asked to enter your Council Tax account number on the front of your bill. Credit card payments are subject to a handling fee. There is no handling fee for debit card payments.

Bank transfer

You can pay using your personal internet or telephone banking service. You will need to quote your Council Tax account number, as well as the Council’s Bank account number: 61683615 and sort code: 08-90-34.

Bank Transfers from abroad

To make a payment from abroad, you will need to quote the Council's International Bank Account Number (IBAN): GB64 CPBK 0890 3461 6836 15 and BIC code: CPBK GB22. You will need to quote your Council Tax account number only in the bank reference field.

At a Post Office

You can pay free of charge by cash, cheque or debit card at any Post Office. You must take your bill with you as the Post Office will need to read the bar code details on your bill. If you pay by cheque, make your cheque payable to 'Post Office Ltd'. Find your nearest Post Office here.

At a PayPoint

You can pay free of charge by cash at any PayPoint. You must take your bill with you as PayPoint will need to read the bar code details on your bill. Find your nearest PayPoint.

At a bank

You can pay by cash or cheque at your own bank taking your paying-in slip with you. Cheques should be made payable to LBRUT. Some banks may charge you for this service.

By post

Send a cheque with your paying-in slip to London Borough of Richmond upon Thames, Civic Centre, 44 York Street Twickenham TW1 3BZ. Make sure that your cheque is made payable to LBRUT and write your Council Tax account number on the back. We will only send a receipt if you enclose a stamped addressed envelope with your payment.

Updated: 12 March 2014