How do I make a complaint about the Scheme?

If you are not satisfied with the way the London Borough of Richmond upon Thames (LBRuT) has handled your request for information under the Scheme, with the fee we have charged, or with the reasons we have given for refusing to provide you information, you have the right to complain. You can complain by setting out clearly your grounds of appeal and send to:

Corporate Complaints and Access to Information Manager

Community Engagement and Accountability Team
Adult and Community Services
3rd Floor Civic Centre
44 York Street
Twickenham
TW1 3BZ

Email: foi@richmond.gov.uk

We aim to provide you with the outcome of your complaint within 20 working days.

If you are dissatisfied with the outcome of the internal appeal you may appeal further to the Information Commissioner’s Office at:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Fax: 01625 524 510
Website: www.ico.gov.uk