Annual Performance Report

The annual report for 2010-11 presented the Council’s progress during the course of the year in delivering the interim Corporate Plan.

This Plan set out four priority service areas on which resources would be focused:

• A borough to be proud of, protecting the built and natural environment whilst meeting the needs of local people and residents
• Support business, culture and the arts, encouraging innovation and entrepreneurship to drive recovery from the recession
• The best schools in London, where children and young people are able to thrive and realise their full potential
• Care for the most vulnerable in our community, promoting independence and well-being

Four priorities were identified to guide management of the organisation:

• Provide value for money through sound financial management and understanding how our customers want to receive services
• Understand our customers in order to meet their expectations and shape services to meet their needs
• Carry out consultation in strong communities, actively engaging local people and encouraging volunteering, community activity and local involvement in shaping future service delivery
• Be fully accountable to the public, managing our performance and expenditure in a culture of openness and honesty

The annual report outlines progress in meeting these priorities:

• One year on: Annual report 2010/11(pdf, 277KB)