Contact Payroll and Pensions
Data protection
If you inform us of any change to your details we may need to exchange this information between Payroll, Pensions and Personnel, if relevant, to ensure that all your records are kept up to date and you are paid efficiently. Under Data Protection it is useful if you state that your new data can be used for all these purposes.
Payroll enquiries
Telephone:020 8891 7814 / 020 8891 7257 / 020 8831 6336
- Email: payroll@richmond.gov.uk
Pensions enquiries
- General telephone enquiries: 020 8891 7262 / 7292 / 7707
- Email: pensions@richmond.gov.uk
- Teacher Pension Enquires 0845 606 6166
If you receive a pension from the Council and have a question about payments, please see the table below for the relevant contact telephone number.
| Surname ending | Telephone number |
|---|---|
| A - Co | 020 8891 7909 |
| Cp - Ho | 020 8891 7814 |
| Hp - Mo | 020 8891 7254 |
| Mp - Sd | 020 8891 7256 |
| Se - Z | 020 8891 7909 |
Correspondence address
Payroll and Pensions Service
Civic Centre
44 York Street
Twickenham
TW1 3BZ
Customer feedback
We welcome both positive and negative customer feedback on the services we provide. If you wish to provide feedback please do so using our online feedback form.