The Customer Services Team

We are here to help!

The Customer Services Team are responsible for providing a wide range of information on all council services, both in person, by telephone, and via email. Our reception area is based in the Civic Centre

As well as answering all calls to the Council, we also provide a dedicated telephone support centre. Our centre handles telephone calls and emails regarding several services within the Environment Directorate. These are

• Waste and Recycling
• Street scene
• Planning
• Trees
• Parks and Open Spaces

Customer Services mission statement

"Providing excellent services that are innovative, inclusive and effective,to ensure the service is efficient, accountable and accessible to all citizens in Richmond borough"

People focus: We will deliver first class service to all citizens, regardless of age, gender, ethnicity, social background, disability or sexuality.

Working with others: Our continuous cohesion with other departments and partner agencies is crucial to delivering excellent customer services and providing one point of contact.

Valuing our staff: We encourage individuals to be confident, competent and caring; to be attentive to all needs and to strive to achieve standards of excellence.

Sustainable Development: To promote a sustainable, environmentally friendly council and borough and to improve quality of life for all current and future generations.