Street Scene service performance January 2012

We set standards and report on our performance so that our customers know what level of service they should expect to receive from us. These are regularly reviewed taking into account our customers' views, corporate priorities, changes to legislation and performance in previous years.

Street Scene Enforcement

Fly posting

We dealt with 19 fly poster reports and removed 0 fly poster boards.

Graffiti Removal

32 incidents of graffiti on private property and where we were given permission to remove it, were done within our standard of five working days.

8 incidents of offensive/racist graffiti was removed in the period.

33 incidents of non-offensive graffiti were removed in the period.

Waste and Recycling

Special collections (and bulky items)

We received 277 applications for special collections.

Fridge and freezer disposal collections

We received 40 applications to remove fridges/freezers.

Black Box collections

We collected 99.97% of these collections on the correct day.

Blue Box and Food collections

We collected 99.94% of these collections on the correct day.

Garden Waste collections

We collected 99.6% of these collections on the correct day.

Household Waste collections

We collected 99.94% of domestic bins on the correct day.