The Customer Services Team

We are here to help!

The customer services team are responsible for providing a wide range of information on all council services, both in person, by telephone, and via email. Our staff man reception areas in the Civic Centre, York House and at the Sheen Lane Centre

As well as answering all calls to the Council via the main Switchboard, we also provide a dedicated telephone support centre. Our centre handles telephone calls and emails regarding several services within the Environment Directorate. These are

• Waste and Recycling
• Street scene
• Planning
• Trees
• Parks and Open Spaces

If you have any queries, please contact us by telephone on 08456 122 660, via email at customer.services@richmond.gov.uk or in person at one of our receptions

Customer feedback

We welcome both positive and negative customer feedback on the services we provide. If you wish to provide feedback please email customer.services@richmond.gov.uk or telephone us on the above number.