- Council considers new games area for young people in Ham
- ‘Drop in’ and find out more about your Village Plan
- Online one-stop-shop for Council services launched
- Keep busy this summer
- Take part in your own road race
- Be inspired by the Olympics
- Children’s centres open for summer
- Be a part of Orleans House Gallery’s Big 40
- Richmond Youth Council wants you
- Carers offered a well deserved break
- Mayor gets into the Olympic spirit
- Richmond overwhelmed by 120 Olympics volunteering applications
- Plans approved to consider integrated health and social care services
- Richmond outlines new priorities for community safety
- Council confirms £400,000 extra cash for new Community Road and Pavement Fund
- Stay Safe During The Games
- Residents asked about proposed changes to Council Tax benefit
- Cabinet agrees funding for Sixth Forms
- First Volunteering Richmond Roadshows
- School opens for summer
- Richmond's registration services go online
- Business start-ups offered ‘pop up’ shop in Richmond
- Council service delivery during the Olympics
- Crane Park scoops Green Flag Award
- Playbeach back for the summer
- Richmond in Bloom winners dazzle judges
- Over 500 primary school places approved for the borough
- Heathrow expansion no more viable today than in 2010
- Olympics museum display wins Civic Pride funding
- Youngsters capture spirit of Paralympics in poetry
- Deadline is looming to nominate for dignity in care locally
- Hampton carer to carry Olympic flame
- Last call for Olympic Volunteers
- It’s Showtime
- Summer events announced for new-look Twickenham Riverside
- Scholarship boost for aspiring students
- Community spirit at Heatham House
- Be a good neighbour during the Olympics
- Richmond Children’s Services Director gets new post
- Major plans to revitalise Twickenham take a step closer
- New facilities for children with SEN
- Complaints against parking services at an all time low
- Parking during the Olympic Games
- Hampton North set for regeneration boost
- Community spirit gets funding
- Take part in Summer Reading Challenge
- Team Richmond celebrate Games triumph
- All in One Village Plans to launch this week
Release Date: 06/07/2012
Complaints against parking services at an all time low
Richmond Council has seen a dramatic drop in formal complaints against the service following the introduction of its Fair Parking policy.
In 2010/11 the service received 50 formal complaints compared to 12 for the same period in 2011/12. Since Fair Parking was launched there has also been a rise in the number of compliments the service have received by 230% (from 33 compliments in 2011 to 109 in 2012).
This coincides with a rigorous training programme that was given to all staff in the Parking department following the Council’s forward thinking policy change last year. When the Council’s Fair Parking policy was introduced in October, Community Enforcement Officers were re-trained and told to give drivers who might commit a parking offence advice and warnings rather than issuing a ticket straight away. The Enforcement Officers were also trained to give basic tourist and travel advice to people on the streets.
At the launch the policy, the Leader of the Council, Lord True, made it clear that ticketing cars parked in Community Parking Zones a minute into the start of the restrictions must not happen.
The re-training was one element of the Fair Parking policy, which also saw the Council remove a number of yellow lines, introduce 30 minutes free parking to encourage residents to shop locally and make photographs of any parking contravention available on the Council website.
Cllr Chris Harrison, Richmond Council’s Strategic Cabinet Member for Highways and Street Scene, said:
“We have worked hard to make parking fairer for motorists in the borough and have spent a lot of time and energy retraining our Civil Enforcement Officers to ensure a firm focus on customer service. We are delighted by the figures and believe they reflect the sea change that has taken place in our approach to parking enforcement.
”Of course if a motorist has genuinely committed an offence they will be ticketed. But we are fair and reasonable in our approach.”
View the full press release