Contact Consumer Protection
General enquiries
Contact details for individual services are given below. Alternatively you can call the Council's main switchboard on 020 8891 1411 and ask for the service you need.
Our phones may be answered by a message taking service, e.g. out of hours, or if the officer is in a meeting. Please do leave a message and an officer will get back to you on the same day or the next working day.
Office hours
Monday to Thursday: 9am - 5.15pm. Friday: 9am - 5pm
Address
Consumer Protection
London Borough of Richmond upon Thames
7B Parkshot
Richmond TW9 2RT
Callers please note the office is situated to the rear of the Magistrates Court.
Visitors who would have difficulty with the stairs to the Parkshot building can be seen in the Magistrates' Court next door. Please call at the court reception. Alternatively please contact us and we will arrange to see you in your home, your workplace or other place that is convenient to you. Holders of disabled parking permits may park in the Magistrates' Court Car Park, by prior arrangement. Please telephone 020 8891 7758 or 020 8831 6458 to arrange this.
Consumer Advice
Contact Consumer Direct London on 08454 04 05 06 or visit their website to obtain information or to e-mail them your enquiry at www.consumerdirect.gov.uk
Environmental Health
Telephone: 020 8891 7994
Fax: 020 8891 7726
Textphone: 020 8831 6006
Email: commercialeh@richmond.gov.uk
Licensing
Telephone: 020 8831 6455
Fax: 020 8891 7451
Textphone: 020 8831 6006
Email: licensing@richmond.gov.uk
Trading Standards
Traders please telephone: 020 8487 5487
Fax: 020 8891 7726
Textphone: 020 8831 6006
Email: tradingstds@richmond.gov.uk
Consumers please contact Consumer Direct as above on 08454 04 05 06 or www.consumerdirect.gov.uk
Heads of Consumer Protection Services
Trading Standards - Dave Smith
Telephone: 020 8891 7749
Fax: 020 8891 7726
Email: d.smith@richmond.gov.uk
Licensing - Rob Mitchener
Telephone: 020 8831 6455
Fax: 020 8891 7451
Email: r.mitchener@richmond.gov.uk
Environmental Health - Laura Aston / Pauline Kirby
Telephone: 020 8891 7988
Fax: 020 8891 7726
Email: l.aston@richmond.gov.uk or p.kirby@richmond.gov.uk