Trading Standards

We want to ensure a fair and safe trading environment for businesses, residents and visitors to Richmond. To do this we;

  • Analyse information provided to us by the Citizen’s Advice Consumer Service to see where businesses in the borough may require advice on fair trading practices
  • Visit businesses in the borough to provide advice on an individual basis
  • Engage in partnership work with other agencies (for example, the Office of Fair Trading, The Department for Business Innovation and Skills and Trading Standards services in other authorities) on issues affecting traders and consumers in Richmond
  • Enforce the law relating to age-restricted products such as alcohol, cigarettes, knives and fireworks

Our first priority is to support businesses in the borough and ensure that they have the information they need to compete on a 'level playing field'.

Business advice

If you are a business in the borough you can contact us via our business enquiry form.

You can also check out the business guides provided by the Trading Standards Institute, which holds lots of useful information for different types of businesses.

Citizen's Advice Consumer Service

To help consumers resolve any problems with traders, or questions about trading practices, we work in partnership with the Citizen’s Advice Consumer Service. This is a telephone and web-based service that provides impartial advice on individual queries as well as collating information on traders nationally and ensuring that complaints are directed to the enforcement authority best placed to deal with them.

Consumer guides

You can also check out the consumer guides provided by the Trading Standards Institute, which holds useful information for different consumer needs.

Contact

Consumer enquiries

For all consumer enquiries, please contact the Citizens Advice consumer service.

Telephone: 03454 040506
Website: www.adviceguide.org.uk
Please email using the web form

Trading Standards business enquiries

For businesses within Richmond Borough.

2nd Floor
Civic Centre
44 York Street
Twickenham
TW1 3BZ

Online enquiry form
Telephone: 020 8891 7117
Fax: 020 8891 7713

Updated: 18 June 2014