Local Government Ombudsman

We will try our best to solve your problem, but if you are still unhappy you can complain to the Local Government Ombudsman. The Ombudsman is independent and can investigate to see if a local authority has acted unfairly or if you have been caused an injustice.

You can complain directly to the Ombudsman at any time, but the Ombudsman will normally ask you to complete both stages of our complaints procedure before looking at your complaint.

You can get a booklet about the Ombudsman from our office receptions or contact:

The Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH

Telephone: LGO Advice Team 0845 602 1983
Textphone: 'call back' on 0762 480 4323
Fax: 024 7682 0001
Email: advice@lgo.org.uk
Website: www.lgo.org.uk