Commercial and construction noise
We can investigate complaints about noise from commercial premises that is seriously affecting your right to enjoy your home.
It may be worth approaching the business to see if it is possible to resolve the matter informally before pursuing a formal complaint with the Council. If you need to contact us about noise, you should first read the definition of nuisance. You may also be asked to keep a noise nuisance diary(pdf, 47KB). You can read the diary guidance notes(pdf, 21KB) for more information.
In addition to noise nuisance, we also regulate some industrial sites by permitting their operation as particular processes have potential to cause pollution.
There is more information on different types of noise and nuisance:
Construction sites can generate significant levels of noise and vibration and cause disturbance to residents and businesses in the vicinity of the site. However, much of the noise generated is unavoidable and noise control methods are a balancing act between the needs of the builder or developer to carry out the works, and the rights of neighbour not to be unreasonably disturbed in their homes.
The following guidance documents and leaflets detail what is expected from builders/developers, and what the Council can do if excessive noise is caused by construction activities.
Report a nuisance
Please report nuisance alarms relating to residential properties to:
Residential and Environmental Health Team
Tel: 020 8891 7737
Report all other nuisance alarms relating to vehicles, commericial and construction properties to:
Commercial Environmental Health Team
Tel: 020 8891 7117
We also operate a weekend noise service for nuisance alarm reports. You can contact us on 07944 038 495 at the following times:
- Fridays between 10pm - 3am
- Saturday between 10pm - 3am