Contact us

Housing and Council Tax Benefits

Online: Make an enquiry
Telephone: 08456 122 660
Fax: 020 8891 7934

Our address:

Revenues and Benefits,
Civic Centre,
44 York Street,
Twickenham,
TW1 3BZ

The opening hours of the Civic Centre are 9.00am to 5.15pm Monday to Thursday and 9.00am to 5.00pm Friday.

Fraud Investigations Team

Report a fraud online
Telephone: 020 8891 7839
Fax: 020 8831 6294
Email: corporateantifraudteam@richmond.gov.uk

Any information about benefit fraud will be treated in the strictest confidence.

Overpayments Team

Telephone: 08456 122 660
Fax: 020 8891 7934
Email: overpayments@richmond.gov.uk

If you have speech or hearing difficulties and you have a minicom phone you can phone us on 020 8831 6210.

Customer feedback

We welcome both positive and negative customer feedback. If you want to provide feedback please use our online feedback form.