Residential Team

The Residential Team section provide the following public services:

• Investigate complaints about the condition of privately rented properties.
• Investigate complaints about noise nuisance from houses or flats.
• Provide a pest control service to residents with rats or mice.
• Provide information and grants to adapt, repair and improve the energy efficiency of homes.

General enquiries

Residential Team
Civic Centre,
44 York Street,
Twickenham
TW1 3BZ

Telephone: 020 8487 5123
Email: residentialeh@richmond.gov.uk
Fax: 020 8831 6404

Means tested grants (including Houseproud)

Telephone: 020 8891 7436.
Fax: 020 8831 6404

Disrepair in tenanted properties / houses in multiple occupation

Telephone: 020 8891 7896/7893/7894/7857
Fax: 020 8831 6404

Drainage/asbestos/disconnection of services

Telephone: 020 8891 7896/7893/7894/7857
Fax: 020 8831 6404

Neighbour nuisance (including noise)

Telephone: 020 8891 7737
Fax: 020 8831 6404

Pest control/advice about urban animals

Telephone: 020 8891 7800
Fax: 020 8831 6404

Age UK Richmond Handyperson Service

Telephone: 020 8876 0620
Email: handyperson@acrut.org.uk

Home Improvement Agency (HIA)

Richmond Home Improvement Agency

Telephone: 020 8891 7436
Email: hia@richmond.gov.uk
Fax: 020 8891 6404