Customer consultations

We appreciate feedback on any aspect of our service in order to develop to provide the services that are of most benefit to our customers.

If you have any observations to make about

  • Our service plans
  • Our service standards
  • Our performance results
  • The information we provide
  • The service you have received
  • Or any other aspect of our service

Please contact the relevant service and your views will be taken into account.

Customer surveys

We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used in order to improve areas of service where our performance has not been satisfactory.

We also conduct general surveys to find out customer attitudes to a range of issues, such as, what our priorities should be, how we should deliver our service, how should we be contactable, how much our service should cost, etc

Survey results and customer consultations

These are summary results of our most recent surveys and customer consultations.

Consumer Protection

Read the Street Survey December 2009 - results data here(pdf, 34KB)

Enviromental Health

Customer Satisfaction Survey 2009(pdf, 30KB)

We received positive feedback from businesses in the Borough:

  • "If all visits were carried out in this way, a lot more people would be willing to listen and learn. A very pleasant and professional lady who explained certain aspects very clearly".
  • "Extremely professional, friendly and their approach was one of "we're here to help you."

Business Satisfaction Survey 2009(pdf, 23KB)

Licensing

Trading Standards